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Frequently Asked Questions

Find answers to common questions about our financial products and services

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General Questions

Cheema Capital is a financial services connector that helps individuals and businesses find the right financial products. We offer a wide range of services including loan facilitation, credit card applications, insurance products, and financial advisory services. Our goal is to connect you with the best financial products tailored to your specific needs and requirements.

Cheema Capital earns commissions from financial institutions when we successfully connect customers with their products. This business model allows us to provide our services to you at no cost. We maintain transparency in our operations and always prioritize finding the best products for our customers regardless of commission structures.

Yes, we take data security very seriously. All personal information shared with us is protected using industry-standard encryption and security protocols. We comply with all relevant data protection regulations and never share your information with unauthorized third parties. Our privacy policy outlines in detail how we collect, use, and protect your data.

You can reach our customer support team through multiple channels:
  • Phone: 8699237454 (Monday to Friday, 9AM-6PM)
  • Email: support@cheemacapital.in
  • Social media: Facebook, Instagram, WhatsApp, Twitter, and Telegram
  • Visit our office: 123 Finance Street, Business District
We aim to respond to all inquiries within 24 hours during business days.

Loan Questions

We offer a wide range of loan products including:
  • Personal Loans
  • Home Loans
  • Business Loans
  • Education Loans
  • Gold Loans
  • Vehicle Loans
  • Loan Against Property
  • Microfinance Loans
Each loan type has different eligibility criteria, interest rates, and repayment terms. Our financial advisors can help you choose the right loan product based on your specific needs.

Eligibility criteria vary by loan type and lender, but generally include:
  • Age: Usually between 21-65 years
  • Income: Stable source of income with minimum threshold
  • Credit Score: Good credit history (though we have options for all credit profiles)
  • Employment: Minimum employment stability (varies by loan type)
  • Documentation: Valid ID proof, address proof, income proof, etc.
For specific eligibility criteria for a particular loan, please contact our customer support or visit the respective loan page on our website.

The required documents typically include:
  • Identity Proof: Aadhaar Card, PAN Card, Passport, Voter ID, etc.
  • Address Proof: Utility bills, Rental agreement, Passport, etc.
  • Income Proof: Salary slips, Bank statements, Income tax returns, etc.
  • Employment Proof: Employee ID, Appointment letter, etc.
  • Property Documents (for secured loans): Property papers, NOC, etc.
Additional documents may be required based on the loan type and lender's requirements. Our team will guide you through the documentation process.

The loan approval timeline varies depending on the loan type, amount, and lender. Generally:
  • Personal Loans: 1-3 business days
  • Business Loans: 3-7 business days
  • Home Loans: 7-15 business days
  • Gold Loans: Same day to 24 hours
These timelines are approximate and can vary based on the completeness of your application, documentation, and verification process. We work to expedite the process as much as possible.

Credit Card Questions

We offer a wide range of credit cards from various banks and financial institutions, including:
  • Rewards Credit Cards
  • Cashback Credit Cards
  • Travel Credit Cards
  • Fuel Credit Cards
  • Shopping Credit Cards
  • Business Credit Cards
  • Premium/Luxury Credit Cards
  • Secured Credit Cards
Each card type offers different benefits, rewards, and fee structures. Our advisors can help you select the card that best matches your spending habits and lifestyle.

Credit card eligibility typically depends on:
  • Age: Usually 21-65 years
  • Income: Minimum income requirement (varies by card type)
  • Credit Score: Good credit history preferred (though options exist for different credit profiles)
  • Employment Status: Salaried or self-employed with stable income
  • Residence: Indian resident with valid address proof
Premium cards may have higher income requirements. We can help you find cards that match your eligibility profile.

The credit card approval process typically takes 7-15 business days from application to card delivery. Some banks offer instant approval with digital card access while the physical card is being processed. The timeline depends on the issuing bank, your credit profile, and the completeness of your application. We work with our banking partners to expedite the process whenever possible.

Insurance Questions

We offer a comprehensive range of insurance products, including:
  • Life Insurance (Term, Whole Life, ULIP, Endowment)
  • Health Insurance (Individual, Family Floater, Critical Illness)
  • Motor Insurance (Car, Two-wheeler)
  • Home Insurance
  • Travel Insurance
  • Business Insurance
  • Retirement Plans
We partner with leading insurance providers to offer you the best coverage options at competitive premiums.

While the claims are processed directly by the insurance companies, we provide assistance throughout the claims process:
  1. Contact our customer support team to inform us about your claim
  2. Our team will guide you on the documentation required for your specific claim
  3. We'll help you complete the claim form correctly
  4. We'll coordinate with the insurance company on your behalf
  5. We'll follow up regularly to ensure timely processing of your claim
Our goal is to make the claims process as smooth and hassle-free as possible for you.

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